100% Soy Candles
Hand poured in Los Angeles, CA
Made in Los Angeles, CA with 100% soy wax for an eco-friendly clean burn. We use lead-free cotton wicks and premium fragrance oils infused with essential oils. Our candles are vegan, cruelty-free, phthalate-free, and petroleum-free.
Candle Care + Safety
Always trim wicks to 1/4 inch before lighting (we suggest using a wick trimmer). The first time you light your candle, let it burn for 3-4 hours to allow the melted wax to reach the edge of the container to prevent your candle from tunneling.
Follow the 2 foot rule - don't place a burning candle near clothing, books, curtains or anything flammable. Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax. Keep lit candles away from drafts, ceiling fans and any air currents. Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep or if the flame gets too close to the candle holder or container. A candle should not be burned for more than four hours at a time.
For a margin of safety, discontinue burning a candle when 1/4 inch of wax remains in the container.
Shipping + Exchanges
Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact firstname.lastname@example.org for a status update.
Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
We send most international packages via UPS. You can see the total landed cost (included duties and taxes) at checkout.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs.
Unfortunately, we at YŪGEN we have no control over these circumstances.
Refunds + Exchanges
At YŪGEN all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded.
However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to YŪGEN within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery.
Please contact us at email@example.com for further details.